FAQs

I can’t download the EVOmove Workouts app from Google Play. Why?

The EVOmove Workouts app requires Android 4.4 or later. If you have an older version of Android you won’t be able to download the app.

I can’t download the EVOmove Workouts app from App Store. Why?

The EVOmove Workouts app requires iOS 9.3 or later. If you have an older version of iOS you won’t be able to download the app.

I cancelled my membership at EVO, can I still use EVOmove Workouts app?

No, you can’t. Our app is exclusively available only to our active members.

How do I change the language of the EVOmove Workouts app?

The EVOmove workouts app is currently supporting English, German and French languages. The app adapts to the language settings of your phone. If your phone is set up in German, the app will be in German. If in French, the app will be in French. If your phone is set up in English or any other language, the app will be in English.

What is my password when I register to the EVOmove Workouts app for the first time?

When you register to the app for the first time, you define your own password. We recommend selecting a strong password combining alphabet and numbers.

I can’t register in the EVOmove Workouts app.

To be able to register in the EVOmove Workouts app you must be an EVO member with an active membership. The registration details must be the same as your member details: same email, mobile number (including country code) and primary club. If you’re not sure about your data, log in to MY EVO to find out.

Can I use the EVOmove Workouts app if I’m not a member?

No, you can’t. Our app is exclusively available only to our active members.

Can I use the gym if I’m not a member?

Yes. You can have a free trial session by visiting the website https://trial.evofitness.eu/at/. After registering, you will receive a PIN Code which you can enter in the keypad at the EVO club entrance. This code can be issued only once per mobile number. Once you have received the SMS text, the PIN Code is valid for 1 week and you can try our club for 1 training session.

Can I check my membership payment plan?

During registration, you will be required to enter your credit card details. The card details you submit will be associated with your membership fee and will then be charged automatically through our system. You can check all transactions through

How can I pay for my membership?

During registration, you will be required to enter your credit/debit card details. The card details you submit will be associated with your membership fee and will then be charged automatically through our system. You can check all transactions through MyEVO via the website.

What if my card transaction is declined?

If this happens, you will receive an SMS text to notify you. First, check the expiration date of your card. If this is not the cause of the rejection, contact your card provider or check their website for the following:

  1. Does your card have online payments activated and is it ‘Moto’ enabled for cyclical payments.
  2. Have you exceeded your card limit or internet transaction quota.
Can I book a session with a personal trainer?

Yes. There are two ways to book a Personal Training session:

  1. Log in to the client area, MyEVO. Here you will be able to book a training session with a specific trainer, or simply have one of our trainers contact you.
  2. On the website www.evofitness.at, you will find a menu option ‘Training’. If you click on this option, you will be directed to information about EVO Personal Training services. If you scroll down, you will be presented with all the Personal Trainers at EVO Fitness. You will be able to contact them directly by email to book your session.
Are there group classes in the club?

The club does not have group classes, because our aim is to provide you with the most space and the best training equipment available on the market. However, there are small group Personal Training sessions. These must be booked directly with the personal trainer and carry an extra cost – further details are available via our website.

Is there a sauna in the club?

The club does not have a sauna, because our aim is to provide you with the most space and the best training equipment available on the market.

What training equipment can I find at the club?

EVO Fitness has state of the art and innovative equipment for cardio, strength and functional training, including leading brands such as Precor, Technogym, Woodway, Concept II, and Tomahawk.

Can I buy water and other consumables at the club?

Our clubs do not have a reception desk and until today we do not have vending machines inside.

What is MyEVO and how do I log-in?

Once you become a member at EVO Fitness you will be able to log-in into our client area MyEVO. This will allow you to manage your membership – from updating your contacts and booking personal training, through to managing payments and credit card details.

The quickest way to log-in to MyEVO is through the website https://me.evofitness.at/. To log-in you must enter the email address and password you provided during registration.

Will I receive a membership card?

No. Instead, you will be issued with a bracelet. This bracelet must be collected from the EVO club at a specific day/time. Once you collect your bracelet, you must activate it. This bracelet will be your pass into the gym every time you attend the club. For further details on obtaining your bracelet, please log in to MyEVO.

Will my membership price change?

No. Your membership price will remain unchanged as long as you remain our member.

How do I become a member of EVO Fitness?

You can become a member of EVO Fitness by registering through the website. On the top right hand corner, you will see a menu link ‘Join‘. If you click on it, it will direct you to the registration form. It has two steps; once completed you have officially joined the club.

What is the minimum length of my contract?

At EVO Fitness, we have no contracts. By signing up, the only obligation is the payment of your membership via direct debit. You can be a member of EVO Fitness as long as you want and you can cancel your membership at any time by logging into the client area in MyEVO.

I just logged in and I am not able to go to the club in time to collect my bracelet. How can I access to the gym?

Please contact us at info@evofitness.at and we will issue you a code to acces the club.

Can I freeze my membership?

Yes. Your membership can be frozen for up to 6 months. You can unfreeze your membership at any time during that period. Freezing/unfreezing can be done by logging in to MyEVO. If you freeze your membership, you will only be charged EUR 10,- per month instead of the full monthly fee.

How much does a membership cost? Are there any additional fees?

When joining our club, an initial one-time joining fee of 59€ will be charged. From then on, the standard membership fee is 59€ per month.

How do I log-in to MyEVO, I forgot my password?

You can reset your password at:  https://me.evofitness.at/password/new